Privacy Policy

1. Introduction

Home Spa Bali Massage SRL ("we," "us," or "our") is committed to protecting your privacy and ensuring that your personal data is handled in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679. This Privacy Policy explains how we collect, use, and protect your personal information.

2. Data Controller

The data controller responsible for your personal data is Home Spa Bali Massage SRL, located at Str. Vartejului nr 2, Voluntari, Ilfov 77175, Romania (CIF: RO47827927).

3. What Personal Data We Collect

Identity & Contact Data: Name, email address, delivery/service address (if you book a home spa service).
Technical Data: IP address, browser type and version, time zone setting, and operating system (collected automatically via cookies).
Usage Data: Information about how you navigate and interact with our website.

4. Purpose and Legal Basis for Processing

To provide our services: Processing bookings and delivering massage services to your location (Legal basis: Performance of a contract).
To communicate with you: Responding to your inquiries or requests (Legal basis: Legitimate interest or Consent).
To improve our website: Analyzing web traffic to enhance user experience (Legal basis: Legitimate interest and Consent via cookies).

5. Data Sharing and Transfer

We do not sell your personal data to third parties. We may share your data with trusted service providers who assist us in operating our business (e.g., hosting providers, analytics providers like Google, or payment processors). All third parties are strictly required to safeguard your data in compliance with GDPR.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your GDPR Rights

Under the GDPR, you have the following rights regarding your personal data:

Right of Access: Request a copy of the data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): Request deletion of your data.
Right to Restrict Processing: Block or suppress further use of your data.
Right to Data Portability: Request your data in a structured, machine-readable format.
Right to Object: Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Withdraw your consent at any time where we rely on it to process your data.

To exercise any of these rights, contact us at the details below. You also have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP).

For questions, contact us at [email protected]

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